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My favourite hotelier (sadly now retired) used to reply 'hot and wet' when asked what the soup de jour was. As pithy and accurate answers go this took some beating. He wasn't keen on complainers either. Whining ingrates were told that 'if you don't like it you can fuck off!'.
As an inwardly seething but outwardly calm and equable individual I lack the chutzpah to deal with arsehole guests in such a forthright manner. I'm not obsequious or fawning, but I do take the time to resolve any difficulties that my guests may have. I am, on the whole, a good count to tenner.
Last week I lost it. A bespectacled munchkin shoved a slightly chewed Greene and Black organic chocolate bar beneath my nose and cried 'how do you explain this?'. I replied, very reasonably, that something had obviously been repasting on her confection. 'Mice!', she yelled, 'this house is infested with vermin!'. I informed her that we don't have housemice in the countryside and that her choc had more than likely been nibbled by a pygmy vole. These have been known to sneak through open doors. 'Whether it was a mouse or a vole is frankly immaterial' she informed me.
Then the litany of complaints began. Apparently the shower pressure was intermittent, the DVD player didn't work, there wasn't enough storage space, and she couldn't get a decent mobile phone signal. I said 'do you want me to resolve these issues or do you want to leave, now?'.
Her husband piped up 'that really isn't the attitude!' I am ashamed to say that I told him to 'put some Baby Bio on your bonce you bald bastard', walked out and slammed the door.
Voles can be dealt with by setting a mouse trap; water pressure can vary; there was ample storage space; the DVD player was working; it is usually dificult to get a strong mobile phone signal when you are surrounded by mountains.
Twunts, the pair of them.